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Covid-19 Travel Update

Your Safety First: An Open Letter To Our Guests, Employees and Community

Updated: May 20, 2020

First, we would like to thank you for your patience and positivity through these challenging times. The Bartell Hotels Mission Statement affirms that through teamwork, respect and harmony in the workplace, we attain the highest degree of satisfaction for our guests by focusing on your individual needs and doing everything in our power to exceed your expectations. In today’s environment, this mission drives us to attain the highest degree of cleanliness and sanitation in our resorts for our guests and colleagues, and we are doing everything in our power to exceed your expectations for safety, comfort, and convenience. Our first priority is providing the finest guest experience possible in the safest resort environment we can create.

For the last 45 years, Bartell Hotels has made a commitment to welcome each guest and employee with the best home away from home experience, a commitment which distinguishes us from so many other choices because we focus on how we want our guests and employees to feel. It is our commitment to our colleagues and to our guests to feel safe, protected and secure.

On behalf of the entire Bartell Hotels team, we want you to know that when you are ready to 'relax and enjoy' in the ocean-kissed air of sunny San Diego, we are fully prepared to provide you a safe and enjoyable experience. Bartell Hotels is fortunate to be a franchisee of some of the largest and most innovative international hospitality companies in the world, including Hilton, Marriott, Wyndham, Best Western and Intercontinental Hotel Group, and these hospitality leaders are defining the highest standard of procedure and technology to combat the challenges presented by the coronavirus.

We have a dedicated team of professionals to have rapidly developed and implemented comprehensive procedures, by blending the best that the brightest minds in hospitality have to offer, to protect our guests and colleagues. These processes include advanced cleaning procedures, strict personal hygiene protocols, and a long list of operating procedures necessary to mitigate the risk of this virus as much as possible. Every decision we made was based on one simple premise: do whatever it takes to protect our colleagues and guests.

As large portions of the country start to reopen, we are preparing to do the same. We are very pleased to announce a re-opening date of June 15th, 2020, at which point our enhanced health and safety plan, “Your Safety First!”, will debut.

“Your Safety First!” was developed in response to the current COVID-19 pandemic as part of our ongoing commitment to ensuring the health and well-being of all our guests, colleagues and the communities we work and live in. Listed here, you will find a summary of our plans, procedures, and protocols that outline exactly how we intend to keep our colleagues, guests, and communities safe.

I want to thank you again for your support during this challenging time, and we look forward to serving you and your family on your next visit to Pacific Terrace Hotel.

Yours truly,

Richard Bartell